As a customer service leader, you know how important your customer service team is to your company's brand.
But does your C-suite and your board of directors?
After a sale, customer service is the number one touch point for a customer's experience with your brand. Yet service centers are too-often treated as a cost center rather than a revenue driver. How can you prove your team deserves a place at the table as a profit generator?
Join GQ Fu of LTVplus and ProWritingAid's own business professor, AJ Ogilvie, for a discussion of how to flip the script on customer service's cost center reputation.
What You'll Learn
Customer service centers are under more pressure than ever in the post-COVID world. Ticket volumes have increased and reps are struggling to keep up.
And with 96% of customers willing to switch brands after just one bad experience, expectations are higher than ever. So how can you help your team do more for your customers in less time?
It all starts with the right toolkit.
You'll learn how to:
• Select the right tools to boost your team's answer quality without sacrificing speed
• Design macros and scripts for better personalization
• Transform your agents into mouthpieces of your company's brand
Register for this free session on May 27th at 10AM ET/3PM UK and get ready to level-up your whole support team.
Have a time-conflict? We record all our events, so register to receive your replay the next day.
About Our Guest Speaker
GQ is passionate about customer success. He helps increase the Customer Lifetime Value of online businesses through LTVplus by providing omnichannel customer service, cart abandonment recovery, and failed payment recovery services in any time zone and language. He has extensive experience in running and managing remote teams, with LTVplus being a 100% remote customer service outsourcing company that is spread out across the world.
Want More of GQ's Insights?
We knew you wouldn't want to wait until the webinar to dive into GQ's amazing advice. Dive into more before the webinar with AJ Ogilvie's latest blog post, The Best Ways to Prove Customer Service as a Profit Driver