Customer Success Agent (Remote)

ProWritingAid’s Vision: Empowering people to share ideas, stories, and knowledge by inspiring, educating, and helping them to express themselves.


Love ProWritingAid?Want to help new users get up and running? We're recruiting for our CustomerSuccess Team

ProWritingAid is a fast-growing SaaS company that’s focused on helping people improve their writing. We are looking for a Customer Success Agent to help our users get the most out of our product.

Responsibilities

Your key goal will be to provide an outstanding customer experience for our users via our help desk and social media platforms.

Your responsibilities will include:

— Investigating and resolving technical and non-technical customer issues in a cheerful manner
— Building rapport with new and existing customers
— Working as part of a wider team, escalating issues when necessary and assigning communications to relevant team members
— Providing training to our users and directing them to additional information
— Improving and updating our support procedures and policies

Experience

We're looking for an enthusiastic problem-solver who loves working with people.

We're looking for some (or all) of the following things:

— Native English speaker (or equivalent)
— Excellent written communication skills
— Good understanding of writing platforms and editing software
— Previous customer service, product support or help desk experience
— Strong critical thinking, problem-solving skills and attention to detail
— Patient and courteous nature when dealing with problems and complaints
— Exceptional time management skills and the ability to respond to inquiries quickly and effectively

Hours of work

18 hours/week over 3 days

Hourly rate: $15

Please note that we are a fully-remote company so all applicants must be prepared to work independently from their own space.

As we are a UK company, this will be a freelance position. Any applicants will be responsible for paying taxes in their own country.

How to apply

Please send a resume and a cover letter (Check out our article/video on how to write an effective cover letter here), detailing why you are the right person for this position to:  customersuccess@prowritingaid.com

Deadline: September 27, 2020

ProWritingAid Team
ProWritingAid is a bootstrapped, profitable company with over 100% YoY growth. We’re at the forefront of exploration and innovation within the field of natural language processing.
ProWritingAid Team
We are a 100% remote team so you can work from the comfort of home, your favorite coffee shop, or anywhere else that makes you happy and productive. With members in more than 10 countries around the world, together, we’re on a mission to empower people to share ideas, stories, and knowledge.
ProWritingAid Team
We’re an equal-opportunity employer genuinely committed to building a diverse team, and to fostering the type of inclusive environment in which diversity thrives.
ProWritingAid Team

What do we stand for?

Although we are separated by geography, we are bound together by our company vision and values:

ProWritingAid’s Vision

Empowering people to share ideas, stories, and knowledge by inspiring, educating, and helping them to express themselves.

ProWritingAid Team

A Love of Language

We are passionate about language and believe that it is an essential component for communicating ideas, stories and knowledge. We believe good ideas are intrinsically entwined with the words used to express them.
ProWritingAid Team

Integrity

We place a premium value on integrity and fairness. We do not accept abuse of any kind targeted at or within our team. We take responsibility for our actions, deliver the best work we can, and strive to learn from our mistakes. We always choose the most ethical option.
ProWritingAid Team

Community-Driven

We believe that everyone has something to say, and the right to say it well. We are constantly building and improving our software to better serve the needs of our writers.
ProWritingAid Team

Accessible and Educational

We believe every writer, regardless of their economic situation or educational background, should have access to our software. To this end, we will always have a free version available and a helpful customer support team to help writers learn to use it. We will encourage learning by providing high-quality educational content on our blog.
ProWritingAid Team

Diverse

We strive for diversity and equal opportunity in our team. We are building a team that represents a wealth of backgrounds, perspectives, and skills. The more inclusive we are, the better we will be.
ProWritingAid Team

Work/Life Balance

Despite our geographical distance, our team members are always friendly, empathetic and supportive to one another. We fully embrace the idea of flexible working. We trust our team to get their work done regardless of their location, family schedule, or time zone. We celebrate the diversity of our multinational team. We will always offer a helping hand, encourage each other, and show gratitude for a job well done.