Writing self-serve customer service resources isn't easy. Which might be why less than 30% of companies offer them. But anyone can build a better knowledge base if they have the right tools. In this FREE session, you’ll learn how to: • Analyze your support ticket data to know exactly where your customers need the most help • Write clear, concise articles that answer questions in a flash • Build solid update workflows so your team can always keep resources up-to-date • Identify gaps in your current resources and fill them in with first-rate content Join us to transform your self-service resources into another amazing experience for your customers. NOTE: We record all webinars and send out a replay the following day. So, even if you are not able to make this date/time, it's still worth registering to get the recording.
June 22, 2021 10:00 AM EST / 3:00 PM UK