How to Develop Must-Have Customer Service Skills

How to Develop Must-Have Customer Service Skills

Your customer service team is the number one touchpoint for your customers after a sale. But providing great customer service is an art form. Here are 5 of the top skills your team needs to give customers the best experience every time.

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Customer Service Scripts: When (and When Not) to Use Them

Customer Service Scripts: When (and When Not) to Use Them

Customer service scripts can be a great tool for your team to cut down on response times and boost your QA scores. But like most tools, they need to be used carefully. Read our guide on how to write great customer service scripts and when (or when not) to use them.

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The 6-Step Guide to Building a Customer Service Training Plan

The 6-Step Guide to Building a Customer Service Training Plan

Great customer service agents can transform a customer's experience from average to amazing. But training makes the agent. Invest in your team and develop a customer service training plan with our 6-step guide.

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Boost Customer and Employee Experiences with Customer Service Automation

Boost Customer and Employee Experiences with Customer Service Automation

Customer service automation can help customers get the answers they need faster and take the pressure off your team. But you have to do it right. Read our guide for the right way to automate customer service.

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How Customer Service Teams Write Faster and Better with ProWritingAid

How Customer Service Teams Write Faster and Better with ProWritingAid

More and more customer support channels are relying on written communication. How can you ensure your team is ready for the future? They need the right training. Learn more on how ProWritingAid can help your reps become better writers.

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A Customer Service Expert's Advice: How to Write a Style Guide

A Customer Service Expert's Advice: How to Write a Style Guide

Style guides aren't just for marketing and branding teams anymore. A style guide can keep your customer service team's voice consistent and help them write better. Read more to get an expert take from Emily Kinzig, UserOps Associate at NerdWallet.

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How to Implement Your Style Guide the Smart Way with ProWritingAid

How to Implement Your Style Guide the Smart Way with ProWritingAid

The old way of using style guides was slow and inefficient. But with a little help from technology, you can make the process easy. Learn how ProWritingAid's style guide tool can automate your customer service team's style guide and save you and your team time and headaches.

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The Best Ways to Prove Customer Service as a Profit Driver: An Interview with GQ Fu

The Best Ways to Prove Customer Service as a Profit Driver: An Interview with GQ Fu

Customer Service historically has been seen as something of an afterthought. Today, however, innovators like GQ Fu are proving that, with the right approach, customer service can be a profit-generator. This approach requires a careful balance of automated and human interface with customers, a belief that customer service can provide key customer insights, well-trained and informed customer service teams, and the integration of customer service across the organization.

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How Can Your Business Improve Its Processes?

How Can Your Business Improve Its Processes?

Business process improvement is vital for growth. That growth starts with you. Here are the five skills you should learn to start enhancing your existing processes.

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5 Reasons ProWritingAid Is the Best Editing Software for Business Writers

5 Reasons ProWritingAid Is the Best Editing Software for Business Writers

Learning how to write well makes all the difference in business. Find out how ProWritingAid helps improve your skills as you write, with tailored suggestions and reports for business writers.

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How to Write Effective YouTube Descriptions that Convert

How to Write Effective YouTube Descriptions that Convert

The YouTube description box is an undervalued player in video marketing. Many brands, business channels, vloggers, and other content producers skip it. Start optimizing your video descriptions for maximum effectiveness. You’ll get more followers and make more money from your YouTube channel.

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Covid-19 Has Drastically Changed Work: Your Resume Must Change Too

Covid-19 Has Drastically Changed Work: Your Resume Must Change Too

We all know that the workplace has changed over the past year, but how do we respond to those changes in our approach to job-hunting? Professor of Business Communications A.J. Ogilvie breaks down current trends and shows you how to update your resume.

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Email Marketing: 5 Top Tools for Cold Outreach Automation

Email Marketing: 5 Top Tools for Cold Outreach Automation

These cold emailing tools let you automate email outreach by sending customized, highly engaging emails.

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How ProWritingAid Boosts Your Business: Join Us Live

How ProWritingAid Boosts Your Business: Join Us Live

Any business leader knows that communication is key, but tackling poor written communication skills within your business can seem impossible. Join us for a live ProWritingAid demo where we'll reveal how ProWritingAid helps your team write smarter and answer your questions.

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Language Guidelines for Clear Team Communication

Language Guidelines for Clear Team Communication

Before a leader writes articles, white papers, emails, and internal communications, they need to establish a language that resonates throughout the business. In this blog post, we explore how to create language guidelines for clear communication within your team.

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