How to Build a Better Knowledge Base

How to Build a Better Knowledge Base

Step your customer service self-serve resources up a notch with advice from LiveChat.

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How to Make Onboarding Easy with Clear Communication

How to Make Onboarding Easy with Clear Communication

Join Bri Adams of ChurnZero and learn how clear communication can transform your onboarding from “eh” to “amazing.”

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How Customer Service Automation Makes Happier Customers and Employees

How Customer Service Automation Makes Happier Customers and Employees

Join Loom, Lessonly, BotsCrew and ProWritingAid for a masterclass on future-proofing your customer service team

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Crack Your Customers' Communication Code

Crack Your Customers' Communication Code

It's not always easy to know what a customer needs when they send in a support request. Learn how to analyze requests and write the perfect response every time.

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How to Transform Customer Service into a Profit Center

How to Transform Customer Service into a Profit Center

Join GQ Fu, co-founder and CEO of LTVplus, and AJ Ogilvie to learn how to transform your customer service department into a profit center.

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ProWritingAid Business Presents: Customer Service Spotlight

ProWritingAid Business Presents: Customer Service Spotlight

Want to see all the events involved in ProWritingAid Business's Customer Service Spotlight? You're in the right place.

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How to Develop Must-Have Customer Service Skills

How to Develop Must-Have Customer Service Skills

Your customer service team is the number one touchpoint for your customers after a sale. But providing great customer service is an art form. Here are 5 of the top skills your team needs to give customers the best experience every time.

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Customer Service Scripts: When (and When Not) to Use Them

Customer Service Scripts: When (and When Not) to Use Them

Customer service scripts can be a great tool for your team to cut down on response times and boost your QA scores. But like most tools, they need to be used carefully. Read our guide on how to write great customer service scripts and when (or when not) to use them.

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The 6-Step Guide to Building a Customer Service Training Plan

The 6-Step Guide to Building a Customer Service Training Plan

Great customer service agents can transform a customer's experience from average to amazing. But training makes the agent. Invest in your team and develop a customer service training plan with our 6-step guide.

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Boost Customer and Employee Experiences with Customer Service Automation

Boost Customer and Employee Experiences with Customer Service Automation

Customer service automation can help customers get the answers they need faster and take the pressure off your team. But you have to do it right. Read our guide for the right way to automate customer service.

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How Customer Service Teams Write Faster and Better with ProWritingAid

How Customer Service Teams Write Faster and Better with ProWritingAid

More and more customer support channels are relying on written communication. How can you ensure your team is ready for the future? They need the right training. Learn more on how ProWritingAid can help your reps become better writers.

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A Customer Service Expert's Advice: How to Write a Style Guide

A Customer Service Expert's Advice: How to Write a Style Guide

Style guides aren't just for marketing and branding teams anymore. A style guide can keep your customer service team's voice consistent and help them write better. Read more to get an expert take from Emily Kinzig, UserOps Associate at NerdWallet.

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How to Implement Your Style Guide the Smart Way with ProWritingAid

How to Implement Your Style Guide the Smart Way with ProWritingAid

The old way of using style guides was slow and inefficient. But with a little help from technology, you can make the process easy. Learn how ProWritingAid's style guide tool can automate your customer service team's style guide and save you and your team time and headaches.

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The Best Ways to Prove Customer Service as a Profit Driver: An Interview with GQ Fu

The Best Ways to Prove Customer Service as a Profit Driver: An Interview with GQ Fu

Customer Service historically has been seen as something of an afterthought. Today, however, innovators like GQ Fu are proving that, with the right approach, customer service can be a profit-generator. This approach requires a careful balance of automated and human interface with customers, a belief that customer service can provide key customer insights, well-trained and informed customer service teams, and the integration of customer service across the organization.

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How Can Your Business Improve Its Processes?

How Can Your Business Improve Its Processes?

Business process improvement is vital for growth. That growth starts with you. Here are the five skills you should learn to start enhancing your existing processes.

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