Great customer service agents can transform a customer's experience from average to amazing. But training makes the agent. Invest in your team and develop a customer service training plan with our 6-step guide.
Customer service automation can help customers get the answers they need faster and take the pressure off your team. But you have to do it right. Read our guide for the right way to automate customer service.
Maybe the key to unlimited creativity and skyrocketing productivity is as simple as opening a notebook or journaling app...
It's tough to be a writer. Eye strain can seriously impact your health, productivity, and quality of life. Here's how to protect yourself from it and keep writing at a high level.
Feel like you've reached a low point in your writing career? You're not alone. Even the most successful writers have been through hard times. With the right mindset and some forward planning, you can come out the other end not only surviving, but thriving. Here are six top tips from a writer who has been there.
I lost my entire writing portfolio in 2009 and had to start over again from scratch. Thanks to my backup plan today, that will never happen again. Here's how you can back up your writing and save yourself headaches later.
Yes, there are times to turn away work—even if you are desperate for a paycheck. Follow these tips to keep yourself from sacrificing your values, your health, and your sanity just for a few extra bucks.
Movies can be a great place to get inspiration for your storytelling. Here's a list of seven movies that have always motivated me to work harder and improve my writing.
Did you know that Kurt Vonnegut used to sell cars? Or that Jack London was an oyster pirate? Be inspired by the stories of ten famous writers' early years, and don't be discouraged by how long success is taking for you.
Writers aren't just writers. There are lots of roles that a freelancer needs to cover without writing a single word. Whether you're just starting out as a freelance writer, you're thinking about it, or even if you have some experience, it's important to understand the scope of the job. Here are nine other roles and how to fulfill them to make sure your writing business thrives.
Writers can be lonely creatures—and this is bad for your mental health. Instead of accepting it, here are seven ways to cope with loneliness and keep it from overtaking you.
Writing burnout is real, and it can be devastating to your productivity (and your life). Learn the signs, understand why it happens, and figure out a plan to beat burnout before it takes over completely.
Yes, you can make money writing fiction. But generating a profit means more than just writing a good book. Learn what the successful authors are doing today to make a living.
A great story can be ruined by a bad ending. There are simple rules to follow that can help you avoid that from happening. Save your ending and keep your readers!
If you haven't started building your writing portfolio, now is the time to get going. There's never been a better environment for writers to thrive, and you can get started right away.