Step your customer service self-serve resources up a notch with advice from LiveChat.
Join Bri Adams of ChurnZero and learn how clear communication can transform your onboarding from “eh” to “amazing.”
Until relatively recently, English grammarians asserted you use *he* as the gender-neutral pronoun with any antecedent. But things are changing? We explore how to use the singular "they" in this article.
This month we look at The Novel Factory, a writing app that will appeal to all the planners out there. The app walks you through 16 highly-detailed steps that include defining your basic premise, setting out your plot points, fleshing out your characters, building your world, generating scenes, weaving your plot details together, and so much more. It even takes you through the submission process. What makes this program so incredibly useful is that you learn about the process of writing a novel as you go.
Join Loom, Lessonly, BotsCrew and ProWritingAid for a masterclass on future-proofing your customer service team
It's not always easy to know what a customer needs when they send in a support request. Learn how to analyze requests and write the perfect response every time.
Join GQ Fu, co-founder and CEO of LTVplus, and AJ Ogilvie to learn how to transform your customer service department into a profit center.
Want to see all the events involved in ProWritingAid Business's Customer Service Spotlight? You're in the right place.
More and more customer support channels are relying on written communication. How can you ensure your team is ready for the future? They need the right training. Learn more on how ProWritingAid can help your reps become better writers.
Style guides aren't just for marketing and branding teams anymore. A style guide can keep your customer service team's voice consistent and help them write better. Read more to get an expert take from Emily Kinzig, UserOps Associate at NerdWallet.
The old way of using style guides was slow and inefficient. But with a little help from technology, you can make the process easy. Learn how ProWritingAid's style guide tool can automate your customer service team's style guide and save you and your team time and headaches.
As an organization with a large platform, it's our responsibility to lift marginalized voices. In this post, we highlight authors of color and diverse events and organizations.
Talk to anyone about great style guides and they'll doubtless refer you to Mailchimp's style guide. It's often described as the "ultimate style guide" or "the holy grail of style guides." At ProWritingAid, we thought automating the guide would be the perfect test of our style guide automation tool. How did our tool rise to the occasion? Read on to find out!
Whether you're crafting a police procedural, a whodunnit, or a good old-fashioned mystery, you won't want to miss this week-long crime-writing summit.
The Style Report is one of the most popular and comprehensive reports that ProWritingAid offers. It highlights several areas of writing that should be revised to improve readability, including passive voice, overuse of adverbs, hidden verbs, overused words, clunky phrasing, repeated sentence starts, and more.