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Articles by The ProWritingAid Team

The most successful people in the world have coaches. Whatever your level of writing, ProWritingAid will help you achieve new heights. Exceptional writing depends on much more than just correct grammar. You need an editing tool that also highlights style issues and compares your writing to the best writers in your genre. ProWritingAid helps you find the best way to express your ideas.

How to Build a Better Knowledge Base

How to Build a Better Knowledge Base

Step your customer service self-serve resources up a notch with advice from LiveChat.

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How to Make Onboarding Easy with Clear Communication

How to Make Onboarding Easy with Clear Communication

Join Bri Adams of ChurnZero and learn how clear communication can transform your onboarding from “eh” to “amazing.”

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Gender Neutral Pronoun Consistency—Is This Still a Thing?

Gender Neutral Pronoun Consistency—Is This Still a Thing?

Until relatively recently, English grammarians asserted you use *he* as the gender-neutral pronoun with any antecedent. But things are changing? We explore how to use the singular "they" in this article.

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We Review The Novel Factory [2021]

We Review The Novel Factory [2021]

This month we look at The Novel Factory, a writing app that will appeal to all the planners out there.   The app walks you through 16 highly-detailed steps that include defining your basic premise, setting out your plot points, fleshing out your characters, building your world, generating scenes, weaving your plot details together, and so much more. It even takes you through the submission process. What makes this program so incredibly useful is that you learn about the process of writing a novel as you go.  

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How Customer Service Automation Makes Happier Customers and Employees

How Customer Service Automation Makes Happier Customers and Employees

Join Loom, Lessonly, BotsCrew and ProWritingAid for a masterclass on future-proofing your customer service team

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Crack Your Customers' Communication Code

Crack Your Customers' Communication Code

It's not always easy to know what a customer needs when they send in a support request. Learn how to analyze requests and write the perfect response every time.

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How to Transform Customer Service into a Profit Center

How to Transform Customer Service into a Profit Center

Join GQ Fu, co-founder and CEO of LTVplus, and AJ Ogilvie to learn how to transform your customer service department into a profit center.

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ProWritingAid Business Presents: Customer Service Spotlight

ProWritingAid Business Presents: Customer Service Spotlight

Want to see all the events involved in ProWritingAid Business's Customer Service Spotlight? You're in the right place.

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How Customer Service Teams Write Faster and Better with ProWritingAid

How Customer Service Teams Write Faster and Better with ProWritingAid

More and more customer support channels are relying on written communication. How can you ensure your team is ready for the future? They need the right training. Learn more on how ProWritingAid can help your reps become better writers.

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A Customer Service Expert's Advice: How to Write a Style Guide

A Customer Service Expert's Advice: How to Write a Style Guide

Style guides aren't just for marketing and branding teams anymore. A style guide can keep your customer service team's voice consistent and help them write better. Read more to get an expert take from Emily Kinzig, UserOps Associate at NerdWallet.

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How to Implement Your Style Guide the Smart Way with ProWritingAid

How to Implement Your Style Guide the Smart Way with ProWritingAid

The old way of using style guides was slow and inefficient. But with a little help from technology, you can make the process easy. Learn how ProWritingAid's style guide tool can automate your customer service team's style guide and save you and your team time and headaches.

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ProWritingAid's Commitment to Lifting Marginalized Voices

ProWritingAid's Commitment to Lifting Marginalized Voices

As an organization with a large platform, it's our responsibility to lift marginalized voices. In this post, we highlight authors of color and diverse events and organizations.

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Mailchimp and ProWritingAid: Automating the Holy Grail of Style Guides

Mailchimp and ProWritingAid: Automating the Holy Grail of Style Guides

Talk to anyone about great style guides and they'll doubtless refer you to Mailchimp's style guide. It's often described as the "ultimate style guide" or "the holy grail of style guides." At ProWritingAid, we thought automating the guide would be the perfect test of our style guide automation tool. How did our tool rise to the occasion? Read on to find out!

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ProWritingAid Presents: Crime Writer's Week

ProWritingAid Presents: Crime Writer's Week

Whether you're crafting a police procedural, a whodunnit, or a good old-fashioned mystery, you won't want to miss this week-long crime-writing summit.

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How to Use the Writing Style Check

How to Use the Writing Style Check

The Style Report is one of the most popular and comprehensive reports that ProWritingAid offers. It highlights several areas of writing that should be revised to improve readability, including passive voice, overuse of adverbs, hidden verbs, overused words, clunky phrasing, repeated sentence starts, and more.

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